Who are we and what do we do?

In this notice, the “Website” means the Arcana website at www.test.arabiconlineschool.com. Arcana is a research and development institute based in the Kingdom of Bahrain. Arcana is committed to protecting your privacy and developing technology that gives you a safe online experience. This privacy notice applies to the Website and governs data collection and usage. The Website is operated by Arcana Institute (called Arcana in this agreement), who are situated at Building 1935, Street 5057, Al Maqsha 450.

If you have any queries about the information in this notice, or about the way Arcana processes your data while you visit the website, please contact our Data Protection Officer by email at [email protected], or by telephone at (+973) 38 911 702.

What personal data do we collect?
Personal Data which you provide

We collect and store information from visitors to the Website when you complete online forms, make online payments, participate in discussion forums or communicate with us by email. When you make a payment through the Website, we will collect and store bank card details. Arcana is PCI DSS compliant. We do not store credit/debit card details after authorisation.

Personal data collected automatically

When you visit Arcana’s Website, we will automatically receive and store certain types of information on our web servers. We will keep anonymised details of your IP (Internet Protocol) address, browser type and operating system. We will also keep a record of the pages you have visited on our Website. Collectively this data is known as “web server logs”.

We only use this information to analyse activity of visitors to our Website and to improve the performance of the Website. We also use “cookies” and “webbugs”, which store information on your computer or mobile device based on your browsing experience, and allow us to improve your experience on our Website the next time you visit.

For more information on what cookies we use, how we use them, and how you can remove them, please look at our Use of Cookies page.

How is my data used?

We use the personal data collecting through your use of the website for the following purposes:

  • Administering your request for information about Arcana and the website
  • To provide you with newsletters, information about events or other content you have asked us to send you
  • Administering payment of fees for online courses and private online lessons
  • Customising future use of the Website
  • Improving the performance of the Website

Arcana will process the data you provide for enquiries, reservations and subscriptions to courses in accordance with our Course Enquirers, Applicants or Offer-holders Privacy Notice. We will process data you provide for other events because it is in our mutual interests to stay in touch about arrangements for the event and to record attendance.

When you subscribe for a course at Arcana, you will need to provide some personal data to support your application. We will process this data because there is a legitimate interest in managing the application efficiently. If you subscribe for a course, then Arcana will process the personal data because we are taking steps to enter into a contract at your request.

Arcana monitors usage of the website through cookies where this processing is necessary to support the legitimate interests of the Institue and visitors to the Website, insofar as it enables the Institute to improve the performance of the Website and optimise the experience for each visitor.

If you opt-in to receiving newsletters or other promotional material by email, post or other means, we process your data you’re your consent. You have the right to object to our processing of the data you provide us with at any time. You will generally be able to exercise this right by unsubscribing from emails or turning off cookies in your browser settings. If you are not able to do so, please contact our Data Protection Officer at [email protected]

What information do we share, and why?

Arcana will share personal data you provide through your use of the Website with third parties where you have given us your explicit consent, where it is necessary to provide you with a service, or where we are required to do so by law.

Where necessary we could be required by law to share your personal with regulatory bodies or law enforcement agencies, or we could be ordered to disclose your personal data by the courts.

Third party websites

Some resources provided by Arcana for members of our community link to external websites, who will have their own policies informing you what information will be collected and how and why it will be used.

Arcana encourages you to review the privacy notices of all external websites you choose to link to from the Website so that you can understand how those websites collect, use and share your information.

Any third-party sites that you can access through the Website are not covered by Arcana’s Website Privacy Notice and we accept no responsibility or liability for these sites.

You do not need to sign in or create a profile to use and navigate certain sections in Arcana’s Website. Other sections, like online courses may require a subscription.